03
Nov
2008
Why You Can't Watch Videos on ABC.com, CWTV.com, or Fox.com
Written by Alice Jester
It all started when the hubby and I wanted to watch the pilot for “Life on Mars”. After realizing that I did not set the TiVo for the pilot (likely due to our excitement over the Supernatural episode that evening), we had no worries, for we could catch it online at our leisure.
After all, we’ve done it many times before. Our outmoded DirectTV receiver earlier in the year kept screwing up during ABC broadcasts and ruining our Lost recordings. We went to ABC.com, selected the full episodes list, clicked on the episode we eagerly wanted to check out and…nothing. No warnings, no errors, no nothing.
Given that both the hubby and I are IT professionals, we did what any normal geeks would do. We sought answers on the Internet. Surely we aren’t the only people having this problem. Sadly, we found we weren’t. After swarming through pages and pages of similar complaints on the ABC.com boards, there were no answers.
Leave it up to me to dig in for the rest of the evening and go into my technical troubleshooting mode. I built a long and storied career on finding issues with applications as a Software Quality Engineer and I wasn’t about to be deterred here. After all, I’m running the most common setup out there. Windows Vista with the Internet Explorer (IE) 7.0 browser.
It wasn’t long before I found that the new HD player that ABC.com recently implemented is provided by a company called Move Networks. Their player needed to be downloaded and for some reason that download wasn’t happening. I looked on my list of programs and found I already had a Move media player installed. I guess ABC.com didn’t see that.
No problem, I know what to do in those situations. Delete and reinstall. Using the Windows Vista uninstall programs utility, I removed the media player and went back to ABC.com. That prompted something! I was now given the option to install the player, which I did. I selected the pilot again, the commercial played, it got to the episode and…nothing. This time it was a white swirly thing that wouldn’t stop.
One Google search on Move Networks later and I found they also provide the players for The CW and Fox. I went to those sites to play videos and got the same problem. This was especially troubling for me since Supernatural on The CW is my favorite show and I need my regular Winchester fix. Fox is a non issue though because their stuff is also on the very much working Hulu.com.
My search then found a set of troubleshooting checklists provided by Move networks and other miscellaneous advice from some techie forums. I chose to use CWTV.com as my test site since ABC’s is too cumbersome and clunky. This is where the real fun began (for a weird techie anyway)
I checked if I had the latest version of Adobe Flash. Yes I did, but I uninstalled the player and reinstalled to be sure. That didn’t help. I then checked if I had the latest version of Java. Nope, so I downloaded the updated version and installed that. Same problem. I cleared all the cache on my IE Browser, irritating me to no end because then I had to retype in all my passwords at the various websites I frequent. Same problem. I found cookies were being blocked, so I enabled them through my IE security settings for the ABC, CW and Move Network sites. The blocked cookies message at the bottom went away, but the video still didn’t play.
I found to link to check if I had the proper high speed bandwidth (since video streaming is not dial up friendly). Yep, I had plenty. I tried the video initialization test on the Move Networks site. That test didn’t play videos either and didn’t give me any reason why. I turned off the pop-up blockers. Nothing. I even got reckless enough to try their completely implausible suggestion of turning off anti-virus. Still no video, so I immediately turned that back on.
I then read a suggestion that my Internet Service Provider could be blocking the transmissions. By this time, I had also tested this on my old Windows XP laptop (where the videos used to work) and my husband’s PC and got the same results. That suggestion actually seemed plausible. So while away one weekend, I tried the sites with a different service provider. Same problem.
So, normally that’s when people give up and go to iTunes or BitTorrent. I gave up on this for a week, until the World Series came on. I went to the ESPN Gamecast, something I’ve always reliably used, and it wouldn’t run. I checked the list of sites running this Move Media player and sure enough, ESPN.com was one of them. Now I was mad.
Now For The Real Techie Stuff
Since I know a thing or two about Javascript from my years of testing the Netscape browser, I went back to CWTV.com. This site was so far the most promising, for it was the only one that actually gave me some sort of error. I got the source code from the browser and started pouring through it. I found the player links, and tried running this link on my IE browser. http://player.movenetworks.com/pub/BAC0AE93/movenetworks.js. I got the following:
Eureka! An error. Yes, such things excite technical troubleshooters like me because it’s finally a clue. I went back to Google for more research on that error and got my answer. ‘Window’ is not a proper trigger for JScript, which is what Internet Explorer uses. In other words, this video player was not programmed for the Internet Explorer browser.
Further digging revealed Microsoft uses the Windows Script Host (WSH) to trigger JScript, while Javascript, used by Mozilla, an open source XML/XHTML browser, uses ECMA to trigger scripts. ‘Window’ is valid in Mozilla and any browsers powered by Mozilla should work.
So What’s The Solution?
I downloaded and installed the Firefox web browser. I went back to CWTV.com and was prompted to install Adobe Flash and the Move Network Player again. I did so, closed Firefox, restarted and voila, a very pretty video of the Winchester brothers came up on my screen. I went back to ABC.com, and sure enough, I could now finally watch “Life on Mars.” Of course I’ve fallen several weeks behind, so now watching this show involves some effort catching up. Great job ABC on getting me to watch the show live!
Sadly, installing Firefox Mozilla seems to be the only solution or finding alternate sites that play the shows with other players. ABC shows can be found on Veoh.com, but I found that all that does is redirect to ABC.com and try to use the same Move media player.
Naturally the geek in me is looking for other open source and library fixes (short of programming them myself), but so far the well has run dry. My hubby, always the technical optimist, has hopes that the new Internet Explorer 8 browser will fix some of the Java discrepancies, but for now, Internet Explorer users are stuck.
It’s The Architecture, Man
Welcome to the age of open source, where thanks to a flashy interface and savvy marketing even the flakiest architecture will excite four major networks to making the bonehead decision. I’ve seen this happen way too often in the tech world. A developer comes up with something cool while messing around with all the neat stuff open source can do, bypassing in the process Microsoft since it’s so cumbersome. A few marketing geniuses see the results and get stars in their eyes (okay dollar signs), thus prompting them to put together the presentation that will sell ice to the Eskimos.
Not a lot of sound software architecture went into this product and usually executives when making important technology decisions with third party providers often don’t ask questions like "will it run on all systems?" After a few years in the trenches at America Online, we learned many of these lessons the hard way when experimenting with the Gecko browser. One script isn’t meant for all browsers. Move Networks needs to run a browser check and then run the appropriate Java script for the proper browser.
The fact that none of these television networks seem to be forcing this fix makes me assume that their strategy for online streaming is to say they have it. Functionality doesn’t seem to be a priority. This just proves to be another case in which big media companies are not ready to embrace the future and are being pulled into it kicking and screaming.
In the meantime, I’ll catch “Life on Mars” on DVD and bypass ABC altogether. Thanks heavens NBC and Fox went with Hulu. I’m off to watch their shows online now.
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I remember the Move Media player having issues with Macs in the past, especially Safari. It seems their latest update is having problems again. Here's a solution I found. Unfortunately, I can't test this myself (since I don't have a mac). Let me know if it helps:
1) using Finder, locate Safari
2) Get Info
3) Select "Open in 32-bit mode"
It actually played for me on IE8, but I just had a fresh install of Windows 7 done because my laptop recently crashed. I'll install the latest version of Firefox and see if I get a problem. Have you tried this on IE? Of course if its IE7, it probably won't work. Are you running Windows Vista?
I can watch movies on other networks just fine (nbc, cbs, etc) just not fox or abc. Sooo... bye, bye abc and fox. I only watch online. Guess I'm tuning in to nbc and cbs from now on.
FF 3.08 Vista Ult (Aero) sp2 v.286
Latest flash player
Latest Move Media Player Plugin
I only did two things
1. Disabled adblock plus on fep.abc.go.com
2. Allowed javascript to move and/or resize existing windows.
It all works flawlessly now.
Hope this helps
For those that aren't as technically inclined, on Firefox check the following two settings.
1. Go to Tools, Add Ons, on the Firefox Browser and check to see if Adblock Plus is enabled. If so, disable it.
2. Go to Tools, Options, Content, Advanced, and make sure Move and Resize Windows is checked.
Restart Firefox and try playing again.
If so, there is a conflict in the Active X controls with any number of things already installed on your system. Firefox doesn't use Active X, so it should work fine. If it doesn't, the first thing I would suspect is the antivirus.
I agree, whoever threw this together sold these networks a bill of goods. It's great when it works, but often it doesn't which sucks.
I'm not a techie and find this so frustrating. This should be easier. I'm ginving up on watching TV online. It's just not worth my time. Thanks for the nice posts ont he subject.
Peace,
Gabrielle
I was wondering if you could guide me in the right direction. I am unable to see full episodes of Gossip Girl on cwtv. It sometimes works and sometimes doesn't! Lately it has not been loading at all, the circle thing keeps going and going without actually reaching a conclusion!
Also, I have Windows Vista Home Premium, IE, Firefox, Javascript (and javascript repair from their site) and still nothing.
I have to watch a bunch of tv shows for my job as I am a music supervisor for the networks. My computer recently broke down and had to have a replacement hard drive (after only a year), before that the shows were playing just fine but now they won't!
Any advise would be much appreciated.
Elle
Something to try since you just replaced your hard drive, uninstall the Move Media Player and then let the CW site reinstall it. I had to do that with a computer in which we reloaded windows and that worked.
Let me know if my suggestions don't work. I have plenty more! Also, I highly recommend only using the Firefox browser. The way Move networks is forcing you to download their player, Firefox is way more secure than IE in running those scripts.
ABC.com will not play for me either via FireFox or IE. I have downloaded the latest Flash Player. Still no luck. When I called Move Networks, I told them (truthfully) that I can see the videos on their website. They concluded that there is nothing wrong with their player if I can see video on their website.
If you have issues on all three of those sites, then something is up with the Move Player. I suggest uninstalling it and go to ABC.com (or CWTV.com) where they will reinstall it (if you haven't done that already). Also, keep using Firefox. That broswer is way more secure than IE and so far has proven more reliable with this player.
Here is another link to try. There is a bandwidth test on there and other tips. I suggest using that, just to make sure that there are no issues with your Internet service. Chances are there aren't but just to be sure.
http://www.byu.tv/support/faq.html
Please let me know if you need more help. I'm still trying to uncover the IE issue, so I'm getting pretty knowledgable with this stuff.
The most disappointing this about this has been the technical support. The networks using this player won't help anyone who complains, and most tech support departments make you jump through hoops because they're following a script that often doesn't get down to the real problem. I'll see if I can play Fox videos through Firefox, but I'll admit, I always use Hulu for them. I only tested ABC.com and CWTV.com. Hulu is far more reliable. Too bad ABC doesn't use that site.
Just going on the forums of ABC.com will show several are having this issue and aren't getting answers. My answer is that in the Vista load done by Dell, which came pre-loaded when I bought my laptop, they loaded Windows Script host which is causing this problem. It cannot be removed either. Many people buy their systems preloaded from big box retailers, and it's clear that some setups are interfering with this.
I have quite a bit of experience with systems architecture, and all configurations must be considered. If something is missed, it's the provider's responsibility to deliver a fix or workaround. Move Networks doesn't seem to want to deliver that fix, and their partners don't care either. The intention of the article was to inform that even techies are having problems.